Privacy policy

Illuminate Your Life Pty Ltd, trading as Illuminate Life (“we”, “us”, “our”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, create an account, place an order or contact us.

What we collect

We may collect personal information including:

• Name
• Email address
• Phone number
• Billing and shipping address
• Business type and ABN / tax ID (if provided) when you create a member account
• Order details
• Payment information (processed securely by third-party payment providers)
• Website usage data such as IP address, browser type, pages visited and device information
• Any information you provide when contacting us

How we collect it

We collect personal information when you:

• Visit our website
• Create a member account
• Place an order
• Contact our support team by email, phone, WhatsApp or our contact form
• Interact with our website through cookies or analytics tools

Why we collect it

We may use your personal information to:

• Manage your member account
• Process and deliver orders
• Communicate with you about your order
• Provide customer support
• Send updates you have agreed to receive (you can unsubscribe at any time)
• Improve our website, products and services
• Prevent fraud or misuse
• Meet legal obligations

Payment information

Payments are processed by secure third-party payment providers. We do not store your full card details.

Disclosure to third parties

We may share personal information with trusted service providers where necessary to operate our business, such as:

• Payment processors
• Shipping providers
• Email platforms
• Website hosting and technology providers

We may also disclose information where required by law.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No online system is completely secure, and we cannot guarantee absolute security.

Access and correction

You may request access to, or correction of, the personal information we hold about you by contacting us.

Overseas services

Some of our third-party providers may store or process data outside Australia.

Confidential information

Anything you share with us in confidence will not be shared with any other party, except where required by law.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

Contact us

If you have any privacy questions or requests, email hello@illuminatelifeaustralia.store or use our contact page.