Terms and conditions

1. About us

This website is operated by Illuminate Your Life Pty Ltd (“Illuminate Life”, “we”, “us”), a Brisbane-based chemical supplier.

2. Membership and accounts

Our store is available to members only. To order, you must create an account and provide accurate details, including your business type or intended use. You are responsible for keeping your login details secure.

3. Research use only

All products are supplied for laboratory research use only and are not for human or animal consumption. By placing an order you confirm that you are a qualified researcher 18 years of age or older, and that all products are for laboratory research use only. We may cancel any order where we believe these terms are not being met.

4. Orders and pricing

All prices are in Australian dollars. We may correct pricing errors and may decline or cancel an order at our discretion, with a full refund of any amount paid.

5. Payment

We accept bank transfer, with card payments coming soon. For bank transfers, please use your order number as the payment reference. Orders are held until payment is received, and unpaid orders are cancelled after 1 day.

6. Shipping

We ship within Australia only. Dispatch times, costs and delivery estimates are set out on our Shipping information page.

7. Damaged items

Damaged or incorrect items must be reported within 7 days of delivery and will be replaced. See our Returns and refunds page.

8. Certificates of Analysis

Certificates are issued by independent laboratories and are provided for reference. They relate to the batch identified on the certificate.

9. Liability

To the extent permitted by law, we are not liable for any loss arising from the handling, storage or use of products outside an appropriate laboratory setting. Nothing in these terms excludes rights you may have under the Australian Consumer Law.

10. Governing law

These terms are governed by the laws of Queensland, Australia.

11. Contact

Email hello@illuminatelifeaustralia.store or call +61 432 245 927.

12. Regulatory statement

Illuminate Your Life Pty Ltd is a chemical supplier. Illuminate Your Life Pty Ltd is not a compounding pharmacy or chemical compounding facility as defined under 503A of the Federal Food, Drug, and Cosmetic Act. Illuminate Your Life Pty Ltd is not an outsourcing facility as defined under 503B of the Federal Food, Drug, and Cosmetic Act. The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure, or prevent any disease.