Returns and refunds
Returns and refunds
Our approach to damaged items, replacements and refunds.
We aim to get every order right. Please read our Returns and Refunds Policy below.
Change of mind
Due to the nature of our products, we do not accept returns for change of mind. Once items leave our facility, they cannot be returned or resold. Please choose carefully before placing your order.
Damaged or incorrect orders
If your order arrives damaged, faulty or incorrect, please contact us within 7 days of delivery and include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
Once we have reviewed the issue, we’ll replace the damaged or incorrect product at no extra cost.
Missing parcels and delivery issues
If your parcel is delayed, lost, or marked as delivered but can’t be located, please contact us and we’ll help you lodge an enquiry with Australia Post.
Unpaid orders
Bank transfer orders are held until payment is received. Orders that remain unpaid after 1 day are cancelled.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
Contact us
For any returns or replacement enquiries, contact us:
- WhatsApp: 0432 245 927
- Email: hello@illuminatelifeaustralia.store