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Shipping

Shipping information

Packed in-house in Brisbane and sent Australia-wide. Here’s how dispatch and delivery work.

Illuminate Life research vial

We keep shipping simple, fast and reliable.

Shipping location

All orders are packed in-house by our own team and dispatched from Brisbane, Queensland, Australia. We ship within Australia only.

Shipping carrier

We use Australia Post Express Post to deliver orders Australia-wide. We can ship to:

  • Residential addresses
  • Business addresses
  • PO Boxes
  • Parcel Collect
  • Parcel Lockers

Shipping costs

  • Express shipping: $12 AUD, usually 1–3 business days.
  • Orders of $100 AUD or more: express shipping is included.

Same-day dispatch

Place your order before 1:00pm Brisbane time (AEST), Monday to Friday, and it will be dispatched the same day. Orders placed after 1:00pm, on weekends or on public holidays are dispatched the next business day.

Bank transfer orders are dispatched once your payment has been received.

Packaging

Every order is packed by our own team and sent in a plain white satchel with no identifying stickers on the outside.

Delivery timeframes

Delivery times depend on your location and Australia Post network conditions. We send all parcels by Express Post, but this doesn’t guarantee next-day delivery if you are outside Australia Post’s next-day network. To estimate the delivery time to your postcode, use the Australia Post delivery calculator.

  • Delivery estimates are not guarantees.
  • Rural and remote areas may take longer.
  • Peak periods and public holidays may cause delays.

Tracking

Once your order has been dispatched, tracking details are sent to the email address you used at checkout. Please check your junk folder before contacting us about a missing tracking email.

Delays outside our control

We dispatch quickly, but delivery is handled by Australia Post. Delays caused by carriers, weather events, peak seasons, incorrect addresses or other external factors are outside our control.

Incorrect address details

Please check your shipping details before placing your order. We can’t be held liable for a failed delivery caused by an incorrect address. If you notice a mistake, contact us as soon as possible on WhatsApp (0432 245 927) with your order number and the correct address, and we’ll try to update it if your parcel hasn’t shipped yet. If a tracking number has already been issued, we may not be able to change the address, and you can redirect the parcel in the Australia Post app.

Lost or missing parcels

If your parcel appears delayed, lost, or marked as delivered but can’t be found, contact us and we’ll help you lodge an enquiry with Australia Post.

Questions

For any shipping questions, email hello@illuminatelifeaustralia.store, message us on WhatsApp (0432 245 927) or use our contact page. Our team is available 7 days a week, 8am–8pm Brisbane time.

Chat with us